Privacy Policy

Hibernation Stoves & Spas ("we", "us", "our") operates the website hibernation.com and a retail showroom at 2182 Hwy 4, Ste E540, Arnold, CA 95223. This policy explains what information we collect, how we use it, and the choices you have. We keep it simple: we collect only what we need to answer your questions, provide quotes, and deliver and service the products we sell.

Information we collect

Information you give us

• Quote and contact requests. When you use our contact form, call us, or visit the showroom, we collect your name, email address, phone number, what you are interested in, and anything you include in your message.
• Calls and text messages. If you call or text us, or ask us to text you, we collect your phone number and the content of those conversations so we can respond and keep a record of your project.

Information collected automatically

With your consent, we use cookies and similar technologies from Google Analytics, Google Ads, and Meta (Facebook) to understand how visitors use our site and to measure our advertising. This includes things like pages viewed, approximate location, device and browser type, and how you found us. See "Cookies and your choices" below.

How we use your information

• Responding to your inquiries and providing quotes and estimates.
• Scheduling and performing deliveries, installations, service, and repairs.
• Sending appointment reminders, updates, and follow-ups about your inquiry or project, including by text message if you have opted in.
• Understanding site usage and measuring our advertising.
• Meeting legal, tax, and licensing requirements.

Text messaging (SMS)

When you provide your phone number and agree to receive text messages from us, or when you text us first, you consent to receive text messages from Hibernation Stoves & Spas about your inquiries, quotes, appointments, deliveries, and service. Consent to receive text messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply.

• Reply STOP at any time to opt out of text messages.
• Reply HELP for assistance, or call us at (209) 795-4339.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and text messaging originator opt-in data and consent are not sold or shared with any third party. Information may be shared with our messaging service providers only as necessary to deliver the messages you have requested.

Cookies and your choices

The first time you visit, a banner lets you accept all cookies or reject non-essential ones. Your choice is stored in a small "cookie_consent" cookie for up to one year. If you reject non-essential cookies, analytics and advertising cookies stay off through Google Consent Mode. To change your choice later, clear this site's cookies in your browser and the banner will appear again. Most browsers also let you block or delete cookies entirely.

How we share information

We do not sell your personal information. We share it only with service providers who help us run the business, such as our website hosting, form delivery, and phone and messaging platforms, and only so they can provide those services for us. We may also share information when required by law or to protect our rights, our customers, or others.

Data retention and security

We keep inquiry and customer records as long as needed to serve you and to meet legal and warranty obligations, then delete or archive them. We use reasonable safeguards to protect your information, though no method of transmission or storage is completely secure.

Your rights

You can ask us what information we have about you, ask us to correct it, or ask us to delete it. California residents may have additional rights under California law. To make a request, call (209) 795-4339 or send us a message through our contact page.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

If we update this policy, we will post the new version here with a new effective date.

Contact us

Hibernation Stoves & Spas
2182 Hwy 4, Ste E540, Arnold, CA 95223
(209) 795-4339